We pride ourselves on giving you the right advice and guidance when it comes to arranging your home, investment, or business finance. However we do know that finance can be at times complex and mis-understandings can arise.
We welcome feedback whether it is good or bad, as this only helps us improve our service offering to our clients.
1. Your first step in resolving your complaint
If you wish to make a verbal or written complaint about any of our advice or company employee’s, the preferred first step would be contact Tony Haworth, Managing Director and Founder, on 0417 087 187 or email Tony at tony@aapfb.com.
2. Your next point of contact
If we are unable to resolve your complaint, the next step would be to contact our Aggregator, AFG, on (08) 9420 7888.
Should AAP Financial Solutions or AFG be unable to resolve your complaint then we would refer you to the Credit Ombudsmen Service, which we are a member of.
3. About the Credit Industry Ombudsman
The Credit Industry Ombudsman offers our clients an accessible independent and fair external dispute resolution service approved by the Australian Securities and Investments Commission (ASIC).
Should AAP Financial Solutions or AFG be unable to resolve your complaint then we would refer you to the Credit Industry Ombudsman, which we are a member of. Our membership number is:
- AAP Finance Brokers Pty Ltd – 46011
For more information on The Credit Industry Ombudsman please click on this link https://www.afca.org.au/
